Q. What is the Secret Snack Society?
A: A group of like minded people who are sick of the boring supermarket snacks and want to try something new and different every month.
Q. How does the subscription work?
A: You sign up and every month you receive a box delivered to your door filled with delicious treats and snacks. It is sent out in the first week of the month. You need to sign up before the last day of the month to ensure delivery for the following month.
Q. Is this box just filled with “Samples” like other subscription boxes.
A: Nope. What we put in our boxes are full size, proper snacks. They aren’t just overpriced mini samples. This box has been designed by treat lovers for treat lovers. Great snacks every month!
Q. How do I sign up?
A: First off we need to make sure you are suitable for our secret society – Click Here to get started
Q. Can I buy just one box?
A: Yes we have a one-off snack box option for our Super Snack Box only.
Q. When will I be billed?
A: You are automatically billed on the same day you sign up every month, so if you sign up on the 15th, your money will come out the following month on the 15th. This date can be manually changed, simply email us at firstname.lastname@example.org
Q. Do you offer weekly payments?
A: We trialed weekly payments for a few months and unfortunately the administration time it took to manage failed payments was too much to handle.
Q. When will my box ship out?
A: Boxes are shipped after the first Monday of every month, we are in Perth so it may take a few extra days to get to the East coast.
Q. How do I cancel
A: We offer the ability to cancel your subscription any month for any reason. You are not locked into anything. Our recommendation is that you try it for at least 3 months to really experience the variety that this box has to offer.
Cancellations can be made by simply emailing us at email@example.com and we will cancel it for you.
Q. Does the price include delivery?
A: Yes the price includes delivery Australia wide!
Q. What do you get in the box?
A: Every month you will get a box filled with unique & delicious sweets & treats delivered to your door (free shipping!). The snacks will be a mix of new and international sweets along with a few old favourites.
Q. What if I love something in the box and want more!
A: Funworks online is a good place to start as they are our partner, if they do not have the product then email us at firstname.lastname@example.org and we will try and organise it for you! We will put business cards in the box for most of the products that you cannot get from the Funworks online store.
Q. What happens if my box does not arrive?
A: Again, please email us at email@example.com and we will look into the tracking information and sort it out. We would prefer to do it and have you relax!
Q. Who makes the boxes
A: Our team in Perth make the boxes on the first weekend of every month. They pack and wrap and send the boxes… We are an Aussie based company that uses Aussie workers! We have a lot of fun packing the boxes!